Don't hesitate to contact us
Remote Support
QNS is determined to get you up and running in the least amount of time as possible.
We do not want you waiting for hours for a response when you have a problem. With the technology available to us as a result of the internet, it makes sense that an IT support company can respond to issues within minutes rather than hours.
We respond to most support issues within 15 minutes of notification. We do this by using secure software over the internet to access your network and get to the heart of the issue.
This method of support ensures that you are not prevented from working during the 4hr or 8hr call out periods that other support companies might quote for response. It is also protected by several layers of security.
It may surprise you that about 90% of issues that arise, we are able to solve by remote support (i.e. software located at both ends, password protected, virtual desktop etc…)
QNS is determined to get you up and running in the least amount of time as possible.
We do not want you waiting for hours for a response when you have a problem. With the technology available to us as a result of the internet, it makes sense that an IT support company can respond to issues within minutes rather than hours.
We respond to most support issues within 15 minutes of notification. We do this by using secure software over the internet to access your network and get to the heart of the issue.
This method of support ensures that you are not prevented from working during the 4hr or 8hr call out periods that other support companies might quote for response. It is also protected by several layers of security.
It may surprise you that about 90% of issues that arise, we are able to solve by remote support (i.e. software located at both ends, password protected, virtual desktop etc…)
Remote support is conducted using secure software over the internet for accessing the network and resolving problems.
Multiple layers of security are implemented to protect sensitive website content and data during the remote support process.
Remote support enables quick identification of the root cause of problems for timely solutions
Around 90% of website-related issues are successfully resolved through remote support.
Simplified and user-friendly methods for identifying and resolving issues remotely
Quickly address problems through prompt remote troubleshooting.
- Remote support is conducted using secure software over the internet for accessing the network and resolving problems.
- Multiple layers of security are implemented to protect sensitive website content and data during the remote support process.
- Remote support enables quick identification of the root cause of problems for timely solutions
- Around 90% of website-related issues are successfully resolved through remote support.
- Simplified and user-friendly methods for identifying and resolving issues remotely
- Quickly address problems through prompt remote troubleshooting.